Thank you for always using Super Hotel. We will be performing system maintenance as follows. During maintenance, you will not be able to check points, use redemption tickets, play the lottery, etc. We apologize for any inconvenience this may cause and appreciate your understanding.
Thank you for always using Super Hotel.
<Updated 6/29>
Regarding the issue where your rank was not reflected in the points for your stay on 6/24 and only 500 points were awarded
We have completed the correction to the points according to your rank today.
You can check this in the points details on My Page.
---Points by Rank
・Gold 700pt / 1 night
・Silver 600pt / 1 night
・Bronze 500pt / 1 night
---------------------------
We sincerely apologize for any anxiety or inconvenience this may have caused.
We will continue to strive to provide stable service.
Thank you for always using Super Hotel.
<2026/6/25 19:45>
The communication disruption to our official reservation website and app that had been ongoing since around 9am today has been resolved.
You can now log in to My Page, make reservations, and check your reservations.
・Lotto Game (*)
(*)Regarding the Lotto Game
We sincerely apologize to everyone who was looking forward to playing the Lotto Game
We regret to inform you that today's (2026/6/25) Lotto Game has been canceled.
Please note that there will be no compensation at a later date.
We are very sorry for the inconvenience and trouble caused.
We will strive to prevent this from happening again so that you can use our services comfortably.
Thank you very much for your continued patronage of Super Hotel Saitama Omiya Station West Exit.
Since our grand opening in July 2006, we have had the pleasure of welcoming many guests. However, due to the expiration of our fixed-term lease agreement, our hotel will be permanently closing on Saturday, October 31, 2026.
Please note that the final check-in date will be Friday, October 23, 2026.
(Guests may stay until 10:00 AM on Saturday, October 24.)
After this date, we will no longer be able to accommodate overnight stays due to the removal of hotel facilities and equipment.
All of our staff would like to express our deepest gratitude for your continued support over the years.
We will continue to welcome you with the same heartfelt hospitality until our closure, and we kindly ask for your continued support until the very end.
Additionally, there are six other Super Hotel locations in Saitama Prefecture: Saitama Kawagoe, Saitama Honjo Natural Hot Spring, Saitama Wakoshi Station, Saitama Kasukabe Station Natural Hot Spring, Saitama Kuki, and Premier Saitama Omiya Station East Exit. We would be delighted if you would consider staying at these locations when visiting the area.
Thank you for always choosing Super Hotel. We have recently received reports of suspicious messages being sent via WhatsApp and other platforms, impersonating our hotel. Booking.com has also issued a warning, so please be extremely careful not to easily access any links in suspicious messages. Booking.com's announcement can be found here .
Thank you for your continued patronage of Super Hotel.
We have recently received information that fraudulent messages (spoofed emails) have been received that lead to phishing sites disguised as our hotel.
If you see such a message, please do not click on any URLs or attachments included in the message.
Also, when logging in, please access the official website or official app in your browser, rather than using links in emails.
If you have any questions, please contact the respective hotels.