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We have confirmed that customers who have booked with Super Hotel are receiving suspicious messages via apps like WhatsApp from overseas numbers (such as +351).
These messages may contain reservation details—such as your name and stay dates—making them appear to be legitimate communications.
Please note that Super Hotel never contacts guests via messaging apps like WhatsApp to confirm reservations or request payments.
If you receive a suspicious message, please exercise caution and observe the following:

• Do not reply to the message.
• Do not open any URLs or links contained in the message.
• Do not enter credit card details or personal information.

[Update: September 29, 2026]
We have confirmed the circulation of suspicious messages claiming that a reservation has been cancelled.
Please note that we do not send notifications regarding unilateral cancellations via messaging apps or similar services.
Please exercise caution and refrain from replying to such messages or accessing any links contained within them.

[Update: September 28, 2026]
Regarding this matter, it has been announced that unauthorized access to the reservation control system may have resulted in the viewing or acquisition of some guest information.
We sincerely apologize for the concern and inconvenience this has caused our customers.
Please be assured that the system does not handle or store credit card information.
Please check here for further details and contact information.

Thank you for your continued patronage of Super Hotel. We extend our deepest sympathies to all those affected by the recent earthquake centered in Kumamoto Prefecture. At Super Hotel Kumamoto Yatsushiro, we are prioritizing the safety of our guests and staff and are sequentially conducting safety checks of the hotel and its facilities. We are contacting guests with scheduled stays by phone to provide information regarding their accommodations. Until the safety of the hotel can be confirmed, we will temporarily suspend new reservations at the hotel (by phone, on our official website, and through various reservation sites). We sincerely apologize for any inconvenience and disruption this may cause our guests, and we appreciate your understanding and cooperation. Super Hotel Minamata has been confirmed to be safe and is now ready to welcome guests. Please rest assured that you can continue to use our services.

Thank you for always using Super Hotel. <2026/7/18 11:15> The issue that prevented new member registration on our official reservation site, which had been ongoing since around 9:00 AM today, has been resolved. New member registration is now available on our official reservation site. We sincerely apologize for any inconvenience and trouble this may have caused. We will strive to prevent this from happening again so that you can use our services comfortably.

Thank you for always using Super Hotel.

Regarding the issue where your rank was not reflected in the points for your stay on 6/24 and only 500 points were awarded

We have completed the correction to the points according to your rank today.

You can check this in the points details on My Page.

---Points by Rank

・Gold 700pt / 1 night

・Silver 600pt / 1 night

・Bronze 500pt / 1 night

---------------------------

We sincerely apologize for any anxiety or inconvenience this may have caused.

We will continue to strive to provide stable service.

Thank you for always using Super Hotel.

<2026/6/25 19:45>

The communication disruption to our official reservation website and app that had been ongoing since around 9am today has been resolved.

You can now log in to My Page, make reservations, and check your reservations.

・Lotto Game (*)

(*)Regarding the Lotto Game

We sincerely apologize to everyone who was looking forward to playing the Lotto Game

We regret to inform you that today's (2026/6/25) Lotto Game has been canceled.

Please note that there will be no compensation at a later date.

We are very sorry for the inconvenience and trouble caused.

We will strive to prevent this from happening again so that you can use our services comfortably.

Thank you very much for your continued patronage of Super Hotel Saitama Omiya Station West Exit.

Since our grand opening in July 2006, we have had the pleasure of welcoming many guests. However, due to the expiration of our fixed-term lease agreement, our hotel will be permanently closing on Saturday, October 31, 2026.

Please note that the final check-in date will be Friday, October 23, 2026.

(Guests may stay until 10:00 AM on Saturday, October 24.)

After this date, we will no longer be able to accommodate overnight stays due to the removal of hotel facilities and equipment.

All of our staff would like to express our deepest gratitude for your continued support over the years.

We will continue to welcome you with the same heartfelt hospitality until our closure, and we kindly ask for your continued support until the very end.

Additionally, there are six other Super Hotel locations in Saitama Prefecture: Saitama Kawagoe, Saitama Honjo Natural Hot Spring, Saitama Wakoshi Station, Saitama Kasukabe Station Natural Hot Spring, Saitama Kuki, and Premier Saitama Omiya Station East Exit. We would be delighted if you would consider staying at these locations when visiting the area.

Thank you for always choosing Super Hotel. We have recently received reports of suspicious messages being sent via WhatsApp and other platforms, impersonating our hotel. Booking.com has also issued a warning, so please be extremely careful not to easily access any links in suspicious messages. Booking.com's announcement can be found here .

Thank you for your continued patronage of Super Hotel.

We have recently received information that fraudulent messages (spoofed emails) have been received that lead to phishing sites disguised as our hotel.

If you see such a message, please do not click on any URLs or attachments included in the message.

Also, when logging in, please access the official website or official app in your browser, rather than using links in emails.

If you have any questions, please contact the respective hotels.