Due to point system maintenance, from 1:00 AM to 5:00 AM on Wednesday, September 17, 2025, you will be unable to check your points on your My Page, use your vouchers, receive cashback points, or play the lottery game on the official app.
Please note that the outage time may vary.
We apologize for any inconvenience this may cause and thank you for your understanding.
(Updated September 14th at 4:00 PM)
The current recovery status of each store is as follows.
In front of Yokkaichi Station: Elevators are back in operation, breakfast is served in guest rooms, and WiFi is available.
Yokkaichi, along National Route 1: Elevators are back in operation, breakfast is served in guest rooms, and WiFi is unavailable.
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(Updated September 14th)
Thank you for your continued patronage of Super Hotel Yokkaichi Ekimae (Yokkaichi, along National Route 1).
As we previously announced, our hotel was flooded due to the record-breaking heavy rains that occurred in Mie Prefecture on September 12th, causing extensive damage to electrical equipment and elevators.
We would like to inform you that partial recovery has been achieved through restoration work.
Until yesterday, telephone lines were down, but they have now been restored and calls are now working.
Although calls are now working, there may be occasions when it is difficult to get through due to the large number of calls we receive. However, we have not yet determined when Wi-Fi and in-room TV subscriptions (such as Netflix) will be restored. While elevators are showing signs of recovery, it is difficult to provide a timetable for when they will be restored. We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.
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Thank you for your continued patronage of Super Hotel.
Due to the record-breaking heavy rains that occurred in Mie Prefecture on September 12, areas in front of Yokkaichi Station and along National Route 1 in Yokkaichi have been flooded, causing extensive damage to electrical equipment and elevators.
Currently, telephone lines are down, making it difficult to contact you promptly.
In order to prioritize the safety of our guests, we regret to inform you that all reservations for Saturday, September 13 have been canceled. We are currently contacting guests who have already made reservations.
In addition, as there is no prospect of service recovery, we may have to cancel reservations made after Sunday, September 14th. We appreciate your understanding in advance.
We apologize for any inconvenience and concern this may cause, and we appreciate your understanding and cooperation.
Thank you for always using Super Hotel.
We experienced an issue today that made it difficult to connect to the official reservation site and official app, but this was resolved around 2:00 p.m.
You can now use the site normally.
We apologize for any inconvenience or concern caused.
We hope you will continue to use our official reservation system.
Thank you for using Super Hotel.
On the official app 3.5.6 (iOS/Android), there is a "PIN number" displayed on the screen.
This is not yet available, but we are planning to add a function soon that will send the PIN number to the app when you check in using the app.
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Supported stores as of June 2025: Premier Aso Kumamoto Airport
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We will gradually expand the number of stores, so please wait for a while.