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We have confirmed that customers who have booked with Super Hotel are receiving suspicious messages via apps like WhatsApp from overseas numbers (such as +351).
These messages may contain reservation details—such as your name and stay dates—making them appear to be legitimate communications.
Please note that Super Hotel never contacts guests via messaging apps like WhatsApp to confirm reservations or request payments.
If you receive a suspicious message, please exercise caution and observe the following:

• Do not reply to the message.
• Do not open any URLs or links contained in the message.
• Do not enter credit card details or personal information.

[Update: September 29, 2026]
We have confirmed the circulation of suspicious messages claiming that a reservation has been cancelled.
Please note that we do not send notifications regarding unilateral cancellations via messaging apps or similar services.
Please exercise caution and refrain from replying to such messages or accessing any links contained within them.

[Update: September 28, 2026]
Regarding this matter, it has been announced that unauthorized access to the reservation control system may have resulted in the viewing or acquisition of some guest information.
We sincerely apologize for the concern and inconvenience this has caused our customers.
Please be assured that the system does not handle or store credit card information.
Please check here for further details and contact information.

Thank you for using the Super Hotel official app.

There is a problem with the number of people selection pull-down menu in the "Available Room Search" section of the Android official app 3.5.0. A fixed version, 3.5.1, is now available on the Google Play Store.

Please update from the store .

Thank you for using Super Hotel.

We are currently experiencing problems with points and the lotto game.

[8/19 9:56] Points, point history, and rank are now displayed normally.

[8/20 13:00] We have re-drawn the lottery for eligible customers and awarded 500 points to the winners. Please check the point history on your My Page.

・Points are 0 points and point history is not displayed.

・Bronze is displayed instead of the original membership rank.

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This is a display problem. Points and rank will be displayed normally after the problem is resolved.

*Cashback can be received as usual at the payment machine.

Points can also be checked at the payment machine.

・Cannot play the lotto game.

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For customers who were unable to play, we will hold a lottery and award the points to the winners.

Details will be announced here at a later date.

We apologize for any inconvenience caused.

Please wait a while until the service is restored.

Thank you for using Super Hotel.

①At 17:49 on May 15th, an error occurred when trying to play the Lotto game, stating "Data acquisition failed."

→As of May 15th (19:35), the error has been resolved and you can now play the Lotto game normally.

②When using the camera to read the QR voucher for a point voucher, an error message appears stating "Data acquisition failed." In this case, you can redeem points by manually entering the 17-digit number under the QR voucher.

( Click here for more information on the voucher )

→In app 3.4.1, released on May 23rd, it is now possible to read using the in-app camera.

Thank you for always using Super Hotel.

We renewed our reservation system on May 14, 2024.

If you have already made a reservation using the old reservation system, you can confirm or cancel your reservation on the old reservation site below.

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Old reservation site (PC version)

Old reservation site (smartphone version)

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Thank you for using Super Hotel.

The following maintenance will be carried out on May 14, 2024.

Due to system maintenance, the Lotto Game will be suspended for those who check in on May 14, 2024.

For those who check in on May 15, 2024 and after, you will be able to play the Lotto Game if you update the app.

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Due to maintenance, the site will be temporarily unavailable from 12:00 to 12:30.

You can make reservations at each store from the maintenance screen.

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We apologize for any inconvenience caused, and we appreciate your understanding.